We would like to meet you in a personal conversation to see which articles may be of interest to you. Do you only want to order articles or request samples? No problem, Carmat is there for every type of customer. Contact us via the contact form or request an account.

Creating an account at CARMAT B.V. is very easy:

- Fill in your details below.

- Click on ‘Send’.

Your details are safe with us and will only be used within CARMAT. They will not be provided to other parties.

As soon as we have activated your account, you will receive an email from us with a password. Using this password with your email address, you can log in to the website.

If you have forgotten your password, you can request it by clicking on: "Login" > "Forgotten password"

You will then receive your password in your e-mail box within a few seconds under the e-mail address you provided.

If this e-mail address is not known to us as a login name, you can contact us by telephone or e-mail.

Ordering from Carmat is as follows

Find the item you want to buy and place it in your shopping cart.

Do you want to continue browsing? No problem, the item will remain in your shopping cart. If you want to order immediately, click on the shopping cart at the top right of your screen. You must be logged in to place an item in your shopping cart.

When you have checked all your products, click on "company details" at the bottom. Here you must check the company details carefully.

Then tick that you agree to the general terms and conditions of CARMAT.

And finally, click on 'Place order' to complete your order.

After checking the shopping cart, indicate where Carmat should deliver your order. You can enter a different delivery address if that address is known to us.

If the address is not known to us, we request that you fill in the address in the "Comments" field. We will ensure that your order is then delivered to the specified address.

If items from the same order have a different delivery time, we will deliver what is currently in stock. Any backorders are always delivered free of charge in the Benelux.

In addition, when you place a website order, you will receive an order confirmation by email.

I have ordered a stock item

We will keep you informed by e-mail.

The delivery time of an item is stated on the overview page and detail page of items. We work with stock items and order items.

If you order a stock item, you can assume that your order will be delivered within 48 hours.

I have ordered an order item

If you order an order item, you will receive an order confirmation from us with delivery time if known. We try to inform you as correctly as possible about the delivery time.

The delivery time also depends on the payment condition registered for your customer number.

We deliver your order within 48 hours after you have received the invoice. We work with the carrier UPS for all regular packages. You can request a track & trace number of your shipment via e-mail, telephone or via our contact form.

For larger shipments we use a special carrier. If there is special transport due to large shipments, you can inquire with us about possible delivery details. Contact us via e-mail, telephone or via our contact form.

Telephone & E-mail orders

The freight costs for shipments within and outside the Benelux can be requested from the sales department (all amounts are exclusive of VAT).

Order online

For orders via our website we apply special shipping costs. Please inquire with us about this rate and whether you qualify for an online account.

Can I still change an order that I have placed?

Once your order has been placed, you can no longer change it. You can cancel the order and then place a new order. If you can no longer cancel, we will be happy to discuss a suitable solution with you.

If you unexpectedly want to exchange or change, please contact us as soon as possible so that we can see if we can be of service to you.

Yes, that is possible as long as the order has not been measured or shipped. We request that you contact us directly by e-mail, telephone or via our contact form.

Exchanging items is usually no problem if you made a mistake. We also hope for your understanding if you order fabrics and measured pieces are created when returning them. We therefore ask you to always contact us regarding exchanging fabrics.

If you have received a defective item or if the quality is not to your liking, we would like to hear about it as soon as possible. This gives us the opportunity to resolve your complaint or claim as quickly as possible.

An item or order can be cancelled for various reasons:

The item is not available after all.

The address details are unclear or incorrect.

We will send you an email stating the reason for cancellation.

Don't want to have to look up a product every time? Create a standard order list.

Look up the product that you order more often. By clicking on the star or clicking on 'add to order list', the product will appear at the top of the screen under 'standard order list'.

The next time you want to order this product, you don't have to look it up, but it will appear directly in your standard order list at the top of the screen when you are logged in.

You can return your order after consulting with a Carmat employee.

If the mistake was made by Carmat, a pick-up order will be arranged for you. This pick-up will be provided by our carrier UPS.

If you made a mistake ordering or you want to return the order for whatever reason, please consult first. If you return your order unannounced, there is a possibility that your shipment will be refused.

In short: We are happy to speak to you first to help you with a return shipment.

You can return items at your own expense under certain conditions. If the item is damaged, we request that you contact us immediately.

Returns are at the buyer's risk. This means that Carmat is not liable for damage or loss of returned items. Therefore, always ask the post office for a tracking code and keep it safe.

You return the item within the 30-day inspection period. The period starts on the day after receipt of your item. We would like to ask you to, if possible, include the invoice (or a copy of that invoice) in the packaging. For a quick and correct handling, it is important that you first report the item as returned by contacting us.

Items that you cannot return:

• Measured fabrics, artificial leather & leather
• Items that have been specially ordered for you

Upon receipt of your goods, you must inspect the delivered items immediately after delivery. Report your complaint as soon as possible.

If possible, we will exchange your defective item immediately.

Carmat guarantees that the items sold or work performed will meet the standard standards used in the industry as well as that which may be expressly guaranteed in writing by Carmat. Carmat's guarantee on the items and work is as follows:

The client will complain to Carmat in writing about any defects that are visible upon delivery within 14 days of delivery.

For orders concerning special production or measurement (quantities) of items, 10% more or less may be delivered.

The client will claim transport damage from the carrier as soon as possible. A copy of the complaint will be sent to Carmat at the same time. Carmat will provide the client with a reasonable degree of cooperation if necessary.

For further complaints or defects within the guarantee, see our general terms and conditions

IBAN account number: NL 10 INGB 0661 0654 13

If you are not paying with a Dutch account, use the following BIC: INGBNL2A

You can receive delivery on account or in advance. Our management determines the payment method based on certain factors and conditions.

Our bank details are as follows:

Swift code/B.I.C. INGBNL2A

IBAN: NL 10 INGB 0661 0654 13

I accidentally transferred too much. If you contact us in advance, we will find out whether we will refund the amount or settle it with future invoices.

If you are informed that it will be refunded, you can expect it back in your bank account within 14 days.

Please also clearly state your IBAN and SWIFT code.

You will receive a payment reminder if we have not yet received payment for (part of) your order. After you have paid, it will take a maximum of five working days for us to process your payment. You can receive multiple payment reminders for one order: for an order that consists of multiple deliveries, you will receive an invoice (and also a possible payment reminder) per (part) delivery.

We ask you to transfer the amount immediately or to contact us if there are any points that are incorrect.

You will receive a payment reminder because a payment has been received that does not match the outstanding items. It is wise to check the invoice again with the transferred amount. We ask you to transfer any negative difference as soon as possible so that the payment is again in line with the invoices.

We also ask you to always pay in order of the age of the invoices.